We are committed to providing you with high-quality products and exceptional customer service. We stand by the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee to ensure your peace of mind.
How It Works
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Eligibility:
- To be eligible for a refund, the item must be returned within 30 days of the purchase date.
- The item must be in its original condition, unused, and in the original packaging.
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Return Process:
- Contact our customer service team at info@ubicon.net to initiate the return process.
- Provide your order number, a description of the issue, and any other relevant information.
- Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
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Return Shipping:
- You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.
- Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria.
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Refund Process:
- If the item meets our return criteria, we will process your refund within 10 business days.
- The refund will be issued to the original payment method used for the purchase.
- Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.
Exceptions
- The 30-day money-back guarantee does not apply to items that have been used, damaged, or altered in any way.
- Clearance items, gift cards, and items marked as final sale are not eligible for returns or refunds.
Contact Us
If you have any questions about our 30-day money-back guarantee policy, please do not hesitate to contact us at info@ubicon.net. Our customer service team is here to assist you and ensure your satisfaction.
Thank you for choosing UBICON. We appreciate your business and look forward to serving you again.